Refund policy

Returns & Exchanges Policy

At Astoria Dress, we take pride in the quality of our products and our commitment to your satisfaction. If you are not completely satisfied with your purchase, we are pleased to offer exchanges or store credit within 7 days of your order’s delivery. Please note that Astoria Dress store credit never expires.

Return Guidelines

To ensure a smooth return process, please note the following:

  • Condition: Items must be in perfect, unworn condition with all original tags securely attached.

  • Final Sale: All items purchased on sale are Final Sale and are not eligible for return, exchange, or store credit.

  • Domestic Returns: We offer a return shipping label for a flat fee of $14, which will be deducted from your total store credit.

  • International Returns: Customers are responsible for all return shipping costs, including taxes, duties, or customs fees. These costs are non-creditable.

How to Initiate a Return

  1. Request Authorization: Email us at astoriadress@outlook.com within 7 days of delivery. Please include your Order Number and specify if you would like an exchange or store credit.

  2. Exchange Details: If requesting an exchange, please provide the desired style, size, and color.

  3. Shipping: Once you receive your Return Authorization (RA) number, your package must be postmarked within 5 days.

    Note: Orders returned without an RA number will incur a 50% processing fee and may result in significant delays.

Cancellations & Fees

We begin processing orders promptly to ensure timely delivery. Cancellations are subject to the following terms:

  • Pre-Processing: Orders may be cancelled at no charge before they are processed.

  • In-Stock Items: Cancellations made after processing are subject to a 25% restocking fee.

  • Pre-Order Items: Cancellations made after processing are subject to a 50% restocking fee.

  • Special Orders: Because these items are cut specifically for you, they cannot be cancelled once processed.

“Processed” is defined as payment verification and confirmation of the item with our vendors.

Ensuring the Perfect Fit

Since we carry a curated selection of designers, sizing may vary between styles. To ensure the best fit, we highly recommend reviewing the Size Chart located on each product page. Comparing your unique measurements to these charts is the most effective way to choose the correct size.

Processing & Inspection

Please allow 2–4 business days for our team to process your return. Once completed, you will receive an email with your store credit details or exchange shipping confirmation.

Please Note: If an item is found to be worn, altered, or damaged upon inspection, the return authorization will be voided, and the item will be returned to the customer.